Shipping Policy

The Customer is responsible for shipping costs, which will be calculated based on your location and the shipping cost will be shown at checkout. 

We reserve the right to contact a Customer and request payment of any excess amount in the shipping costs if the actual shipping cost at the time the parcel is booked in is more than what the Customer paid when placing their order.

All items shipped below $30 purchase within Australia pay a flat fate of $10-15 delivery.

PLEASE NOTE WE CANNOT POST TO PO BOXES OR PARCEL LOCKERS. 

We currently only post to New Zealand. The shipping fee for NZ will be shown at checkout.

If you are located in any country other than Australia or New Zealand, please contact us via email for a shipping quote. 

Questions about Shipping can be sent to us at info.dashiedogramps@gmail.com.

 

International Shipping Terms:

Duties and Taxes:
Import duties, taxes, and inspection fees are not included in the product price or shipping cost.  These charges are the Customer's responsibility as we are only charging the shipping cost for your order.  It is the Customer's responsibility to check with their country’s customs office to determine if there will be additional costs payable associated with the importation of the product.

Regulations and Restrictions:

The Customer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of Australia), the Customer is responsible for abiding by their country’s laws, regulations, and restrictions. If the product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.